Benefits of Hiring Salesforce Managed Services: Things to know
There is no doubt that Salesforce is one of the most powerful and versatile business tools currently available. Salesforce provides many benefits, such as streamlining business processes for various kinds of businesses, gathering customer information, and revenue growth. Its functionalities include data management, sales management, lead tracking, analytics, workflow organization, and much more.
However, Salesforce is often underutilized because of the lack of knowledge and awareness of businesses. The data overload of Salesforce features can also cause it to become a headache for companies. The proper support and maintenance of Salesforce are needed to utilize the platform to its full extent efficiently. Salesforce Managed services can help all kinds of businesses implement Salesforce and its services.
In this article, we will take a look at the benefits of hiring a Salesforce Platinum Partner for Salesforce managed service, to help you decide if it is right for your organization.
Benefits of Salesforce Managed Services
1. Scalability
Salesforce managed services provide convenient options for scaling services both up and down. Your needs and demands for services become the responsibility of the consultant. With managed services, you can also choose a single package that provides comprehensive services with a bigger team of consultants.
In comparison, it isn’t easy to scale services with an in-house consultant unless you hire extra resources. This is quite logical because it would be difficult for one individual to handle multiple responsibilities. The flexibility of scaling operations up or down is challenging with a consultant who has been hired for a specific role.
2. Niche Expertise at Your Call
Salesforce-managed service providers have a team of experts in various fields such as business processes, KPIs, data analysis, etc. Because of this, your business gets access to niche expertise in Salesforce services that can problem solve and help in mapping out your company’s objectives.
Not just codes and developers with Salesforce managed services; you get an expert team that can use their diverse backgrounds and unique awareness to give solutions for your business matters, from mitigating risks to better efficiency with business operations.
3. Remote Services Available 24/7
Most Salesforce-managed support services provide 24/7 all-day-around support to clients. In contrast, in-house Salesforce specialists will have fixed working hours and leaves (short and long). This makes Salesforce services a superior option for enterprises. Service management providers try to answer queries and solve problems as soon as they get in touch. The speed and efficiency of managed services make them a class apart.
Remote services are another great feature of hiring Salesforce-managed services. No on-premise infrastructure is required with remote services, and you can use outsourced consultants. Being a cloud-based platform, Salesforce can be easily managed remotely.
4. Cost-Effective
For businesses hiring a full-time Salesforce, a specialist will not be a very cost-effective solution. The Salesforce platform is a high-level training in demand; therefore, a specialist will most likely charge a lot. Also, during some months, Salesforce updates are critical, while it may not be so in other months. Therefore, a salaried individual that works 40 hours a week may not be necessary. The company also doesn’t need to pay for the recruitment, training, and retention of the employee.
Salesforce managed service providers allow flexibility of service, so you are not paying for when the service is not required. Service providers also work on an hourly basis which is a suitable option for budget-constrained businesses. You can choose when to avail of the services and save money that you would have paid for a monthly subscription or an in-house consultant.
5. Beneficial For IT Teams
The IT-related matters are identified and handled by Salesforce-managed support services quite easily. This eases the workload of IT professionals and, for smaller businesses, even completely erases them. The company’s IT network can be monitored by the Salesforce services without much hassle. The in-house IT team can engage in better avenues like creating better processes and expansion while the support services handle the rest.
6. Maximizes Sales
Salesforce-managed support services seamlessly perform Salesforce operations, allowing the company to have better scope in other spheres. Instead of spending on hiring specialists, the company relies more on the Salesforce platform. With managed services, you can also save money and time, which can be invested to undertake other sales-related operations.
7. Continuous Updates
Security issues can be solved with regular updates. The main difficulty that businesses face in staying afloat is the patches in the security framework. Hiring a salesforce managed services will provide you with continuous updates for assuring security. The major changes are updated immediately, and every task is handled automatically by the managed services.
Salesforce releases 3 new releases every year, which continuously evolves and improves the functionality of its products. The team of experts that we get with managed services will provide an approach to handle the workflow, Salesforce features, and employee data management.
Conclusion
Salesforce services can help your business’s digital transformation in several ways. Salesforce Service Cloud empowers Hi-Tech, retail, healthcare, manufacturing, technology, and more such industries for both small startups and big organizations. The needs are scaled according to your desires, the best processes and tools are used for insights, and the business needs are served with premier solutions.
At Manras Technologies, we provide Salesforce managed services by understanding business demands, creating a realistic roadmap, checking the process design, testing the quality and components, and providing maintenance and support. Our around-the-clock services are provided by certified and experienced consultants who take care of glitches as soon as they arise. We have served companies renting from small, medium, to Fortune 500 companies for Salesforce managed services.
