Salesforce for Health Care

Deliver quality care and empower your healthcare team
Challenges the Healthcare industry was facing before Salesforce CRM
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Quality of care services

Oftentimes, the healthcare industry is forced to focus on volume over value while delivering healthcare services. It results in low patient satisfaction.
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Healthcare records for better services

The Healthcare industry needed a centralized platform to personalize customer services. Before Salesforce, access to the patient's data and reports wasn't easy.
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Coordination

Salesforce is an interoperable system that allows data sharing across platforms to avoid disjointed services and poor customer experience.
How Salesforce CRM is reforming the Healthcare industry

Salesforce improves patient engagement in the following ways:

Better functioning

Salesforce provides tools to manage end-to-end healthcare business functions.

Personalized patient experience

The 360-degree patient view enables the healthcare team to engage better.

Fast decisions

The string health cloud system processes data in a short time. It saves time, speed-up medical interactions, and helps in making quick decisions to provide efficient healthcare services.

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Solutions Manras is providing to empower the Healthcare industry

Manras simplifies Salesforce for you to increase your call center performance by 2 times, sales by 37%, patient follow-up by 60%. It also has reduced patients’ no-shows by 50%. Here is how the Manras helps improve the healthcare services:

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Single platform for multiple functions
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Security
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Services
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Patient care coordination

Single platform for multiple functions

Manras customizes Salesforce solutions to meet the needs of your business. The customizes salesforce provides multiple functions to improve healthcare services like:

  • Call-centre CRM: Fetches real-time patient data and helps in monitoring patient context and engagement
  • Marketing Automation: Tracks lead conversions, ROIs, revenue, and automates workflow
  • Lead Management: Captures and distributes lead, checks lead status, analytics, and reports
  • B2B Field Sales: Geo-tags and gets more business by increasing tie-ups
  • Feedback Handling: Gathers feedback from multiple touchpoints
  • Offerings: Sends offers and coupons to patients to upsell and cross-sell treatments and products
  • Patient Engagement: Enhances patient experience improve relationships and outcomes with them

Security

Medical data of a patient is confidential and prone to cybercrime. The Manras helps you implement salesforce for robust security features at different levels-infrastructure, application, and network. Salesforce shield allows visibility of who is accessing the information and how that information is used.

Services

Manras helps with medical billing solutions, lab web portals, clinic software development, drug database integrations, online research, and analysis tools.

Patient care coordination

Manras helps you in getting access to the medical fraternity to share patients’ historical health records and collaborate with experts for planning effective treatment options. It improves the overall quality of patient care.

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Health Cloud Service was established to support use cases in life sciences. As part of our customer's success, each health client can reach a robust partner ecosystem.
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