Salesforce Service Cloud

Enhance your business operations’ functionality with Salesforce Service Cloud implementation

Salesforce Service Cloud is a full-fledged service management platform that helps companies work with their customers and partners to render professional services.

Our Salesforce Service Cloud implementation services help you to boost consumer loyalty by offering top-notch Cloud functionality, comprehensive customer profile views, and top-notch customization. We, at Manras, empower you to satisfy your clients’ content by offering high-quality customer service. By linking your full-service workforce, our Salesforce Service Cloud helps you bring transparency and competence to customer service.

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Features
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Benefits

Features of Salesforce Service Cloud

  • OMNICHANNEL
    The feature will help you rule over as many communication channels as possible. You can use any channel to support your customers from email, web, live chats, phone, and social media.
  • CASE MANAGEMENT
    Service cloud case management includes the complete case lifecycle from the origin, prioritization, and task assigning to closure. The parameters impacting different stages are specified, and Service Cloud performs them mechanically.
  • SERVICE CONSOLE
    The service console offers a simple view of every case. Apart from displaying the history and state of the case, it also allows agents to check the required knowledge articles for a specific case.
  • PROCESS AND ROUTINE AUTOMATION
    Service Cloud provides automated workflows, approvals, email templates, and more. This allows agents to accomplish their tasks more efficiently and in lesser time. Besides, they can focus on critical business matters, leaving mundane tasks to automation.

Benefits of Salesforce Service Cloud

  • CTI OR TELEPHONY IMPLEMENTATION
    The Salesforce Service Cloud implementation helps your service team to know who’s on the call before receiving it. And, with a few clicks, it can help log all calls and handle outgoing calls, conference calls, and call transfers.
  • CREATE SELF-SERVICE COMMUNITIES
    Service Cloud offers the idea of developing self-service communities. It helps customers access your knowledge base and look for solutions independently. With a friendly community experience, you can add a chat to it and ensure your customers get help from agents.
  • CUSTOMIZATIONS
    We offer a highly customizable Service Cloud allowing your team to develop custom fields, enjoying higher productivity and reduced wait times. By delivering a Salesforce service cloud implementation system, we enhance the performance of your business, boost sales efficiency and enhance cross-sell and upsell possibilities.
WHAT WE OFFER
How can Manras help you in Service Cloud Implementation?

Manras always endeavors to collaborate closely with you and help you at every stage of your business. We have an expert team of professionally accredited Salesforce Service Cloud consultants who can help you with several Salesforce professional services.

Selecting us as your technology partner will allow you to get an all-comprehensive cloud service solution to look for new ways to resolve your daily issues arising in business growth.

Talk to us to determine how we can help you transform your business!

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